Refunds & Cancellations

This policy explains when you can cancel a Grabit order and how refunds are processed. Grabit is operated by Unified Nexgrade Private Limited. All amounts are in Indian Rupees (INR / ₹).

Cancelling an order

Once your payment goes through, the order is confirmed and sent straight to the cafe's counter, and it can no longer be cancelled. Cafes start work against confirmed pre-orders, which is what makes your pickup slot possible.

Please double-check your items and pickup slot before paying. If you have a genuine problem with an order, contact the cafe or email us — we will take it up with the cafe on your behalf, though any refund is at the cafe's discretion.

Orders marked pay at counter are not charged online. If you no longer want one, simply do not collect it; no payment is taken.

When you get a refund

You are refunded in full, automatically, when the fault is not yours:

• The cafe cancels or rejects your order.
• The cafe is unable to fulfil the order, or closes before your pickup slot.
• Your payment was charged but the order was not confirmed due to a technical error.

Refund method and timeline

Approved refunds are credited to your original payment method (UPI, card, or netbanking) via our payment partner, Cashfree Payments. Refunds are typically initiated within 24 hours of approval and reflect in your account within 5 to 7 business days, depending on your bank or UPI provider.

Non-refundable cases

• Change of mind after payment.
• Failure to pick up a prepared order within the cafe's stated holding time.
• Ordering the wrong item or the wrong pickup slot.

Need help?

If a refund hasn't reached you within the expected timeline, or you have any dispute, email us at gradient365.team@gmail.com with your order ID and we will resolve it promptly. See also our Contact Us page.